Technical Support Center – Your Reliable Wristband & Printing Assistant
We understand how wristbands play a critical role in patient identification, event access, and crowd control. That’s why the ftgo Technical Support Center provides end-to-end services including wristband selection advice, printer configuration, driver downloads, troubleshooting guides, and remote assistance — to help you get started quickly and use effectively.
Wristband Selection & Usage Recommendations
We offer guidance on choosing the right wristband for your needs, ensuring comfort, durability, and compatibility with your use cases.
🔹 Available Types:
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Neonatal / Pediatric / Adult wristbands
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Direct thermal / Thermal transfer / RFID wristbands
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Snap-on / Adhesive / Adjustable styles
🔹 Common Use Cases:
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Hospital patient identification
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Concerts, festivals, sports events access control
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Membership systems, entry badges, color-coded event tags
Wristband Printer Technical Support
We support a wide range of direct thermal and thermal transfer wristband printers. Our service includes detailed setup manuals, driver download links, and custom print templates.
🔸 Supported Brands:
Compatible with Zebra, TSC, Citizen, Godex, and others
🔸 Services Offered:
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Driver installation instructions
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Custom template support (barcodes, QR codes, names, IDs)
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Printer connectivity troubleshooting (USB, serial, network)
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Wristband & label loading guides
Troubleshooting & Remote Support
If you experience print errors, connection issues, blurry output, or wristband detachment, our ftgo team provides fast and remote expert support.
🧰 Support Channels:
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One-on-one video guidance
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Technical diagnostics & problem replication
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Error documentation & troubleshooting flowcharts
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Multichannel support (WeChat, Email, Phone)
Online Knowledge Base & User Training
We regularly update our FAQs and tutorial videos to help you and your team work more efficiently with minimal mistakes.
📚 Includes:
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Wristband & label template tutorials
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Printer care & daily maintenance tips
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Error code explanations
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Driver installation troubleshooting
Contact Us – Get Technical Support
If you need help with wristband products or printer issues, feel free to contact our support team:
- ☎ Phone: （+86）13760635522
- ✉ Email: info@ftgo.cn
- 📝 Request Form: Consult products
- 📍 Address: Guangzhou, China
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Popular products
service related FAQ’s
Thermal transfer wristbands offer excellent print quality, resistance to moisture, abrasion, and alcohol, and are suitable for multi-day use. They are commonly used in hospitals, amusement parks, and event venues where clear identification is critical.
FTGO adult hospital wristbands are made from soft, skin-friendly nano-silicone or synthetic materials. These materials are waterproof, alcohol-resistant, and designed to prevent skin irritation, making them suitable for long-term wear in medical environments.
Thermal wristbands are used for accurate patient identification in hospitals and clinics. They are printed directly with patient data (such as name, date of birth, and medical record number) using direct thermal printers, and often include a barcode for EMR integration, medication tracking, or lab sample matching.
Yes, our wristbands are designed to be waterproof, sweat-resistant, and durable enough to last through multi-day outdoor festivals, no matter the weather conditions.
Our vinyl wristbands are made from multi-layered soft vinyl, which is waterproof, flexible, and tear-resistant for durable, comfortable wear.